How DIY Match Works
From your first request to a finished job — here's exactly what happens at every step.
01
Submit Your Job
Tell us what needs doing — whether it's a leaky tap, a garden overhaul, or a flat-pack build. Submit your job in minutes with a short description and your preferred dates.
02
We Find Your Professional
DIY Match searches our vetted network to find the right professional for your specific job type, location, and schedule. No searching, no guessing.
03
You Get Matched
We introduce you to your matched professional before any work begins. Review their profile, ratings, and verification status — then confirm you're happy to proceed.
04
Work Gets Done
Your verified professional arrives and completes the job to the agreed scope. You're kept informed at every stage.
05
Payment Handled for You
You pay DIY Match directly. We handle payment to your professional — so the transaction is always secure, traceable, and accountable.
Our Verification Standard
Every Professional Is Checked Before You Meet Them
Trust is the foundation of DIY Match. Before any professional enters our network, they go through a rigorous multi-stage vetting process — so you can focus on the job, not the worry.
- Identity verified — government-issued ID confirmed for every professional
- Background checked — criminal record check completed before onboarding
- Skills assessed — trade competency reviewed against job category requirements
- References reviewed — at least two professional references verified by our team
- Ratings monitored — ongoing performance tracking after every completed job
- Re-verification — periodic re-checks ensure standards are maintained over time
You'll always see a professional's verification badge and review score before confirming your match.
Payment Model
You Pay Us. We Pay Your Professional.
There's no cash changing hands on the day. No awkward conversations about invoices. DIY Match collects payment from you securely before work begins, and we handle the transfer to your professional once the job is complete.
This model keeps every transaction traceable and dispute-protected. If something doesn't go to plan, you're covered — not left chasing a refund from an individual.
- Secure upfront payment collected by DIY Match
- Funds held until job completion is confirmed
- Professional paid promptly once work is signed off
- Full transaction record provided for every job
100% Secure Transactions
Every payment protected, traceable, and accountable — from booking to sign-off.
Common Questions
Everything you need to know before you book your first job with DIY Match.
How quickly will I be matched with a professional?
Most jobs are matched within 24–48 hours of submission. For specialist or complex tasks, matching may take up to 3 business days. You'll receive a notification as soon as your match is confirmed.
What happens if something goes wrong with my job?
DIY Match acts as the accountable layer between you and the professional. If work doesn't meet the agreed standard, raise a dispute through your account and our team will review it. Funds are not released to the professional until you confirm the job is complete.
Can I cancel after I've been matched?
Yes — cancellations are accepted up to 24 hours before the scheduled start time at no charge. Cancellations within 24 hours may be subject to a small cancellation fee depending on the job type. Full details are available in our booking terms.
How does DIY Match choose which professional to send me?
Our matching process considers your job type, location, required skills, professional availability, and ratings history. We don't use a random assignment — every match is reviewed to ensure it's the right fit for your specific job.
Are the professionals employees of DIY Match?
No — professionals are independent contractors who have passed our verification process. DIY Match manages the booking, payment, and accountability layer, but professionals operate independently.
What types of jobs can I book through DIY Match?
DIY Match covers a wide range of household and garden tasks — from minor repairs and flat-pack assembly to garden clearance, planting, and ongoing maintenance. Visit the Our Services page to see the full list.